Executive Development Programme in Assertive Communication & Strategy
-- ViewingNowThe Executive Development Programme in Assertive Communication & Strategy certificate course is a powerful learning opportunity for professionals seeking to enhance their communication skills and strategic thinking. This program emphasizes the importance of assertive communication in the workplace, empowering learners to express their thoughts and ideas effectively while maintaining respectful and positive relationships.
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⢠Understanding Assertive Communication: An introductory unit focusing on the fundamentals of assertive communication, its benefits, and how it differs from passive, aggressive, and manipulative communication styles. ⢠Assertiveness Techniques: Exploring various techniques for assertive communication, such as broken records, fogging, and negative inquiry, to ensure messages are received and understood. ⢠Body Language and Non-Verbal Communication: Examining the impact of body language and non-verbal cues on assertive communication, emphasizing the importance of maintaining eye contact, using open body language, and regulating tone of voice. ⢠Effective Listening Skills: Developing active listening skills to enhance assertive communication, including techniques such as paraphrasing, summarizing, and reflective listening. ⢠Conflict Resolution Strategies: Implementing conflict resolution strategies in assertive communication, such as the win-win approach, negotiation, and mediation. ⢠Assertiveness in the Workplace: Applying assertive communication skills in professional settings, addressing issues such as giving and receiving feedback, setting boundaries, and managing upwards. ⢠Assertive Communication in Virtual Environments: Adapting assertive communication skills for virtual and remote work environments, taking into account the challenges and opportunities presented by technology. ⢠Strategies for Dealing with Difficult People: Overcoming obstacles in assertive communication by learning how to handle difficult people and challenging conversations effectively. ⢠Building and Maintaining Positive Relationships: Utilizing assertive communication to build and maintain positive relationships, fostering trust, respect, and collaboration. ⢠Developing a Personal Action Plan: Creating a personalized action plan to continue developing and refining assertive communication and strategy skills beyond the program.
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