Professional Certificate in CX Design Research
-- ViewingNowThe Professional Certificate in CX Design Research is a comprehensive course that equips learners with essential skills for career advancement in the growing field of Customer Experience (CX) Design. This program emphasizes the importance of data-driven design research in creating meaningful and impactful CX strategies.
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โข Unit 1: Introduction to CX Design Research
โข Unit 2: Customer Journey Mapping
โข Unit 3: User Interviews and Surveys
โข Unit 4: Usability Testing and Analysis
โข Unit 5: Quantitative and Qualitative Data Analysis
โข Unit 6: Design Thinking and Human-Centered Design
โข Unit 7: Accessibility in CX Design Research
โข Unit 8: Prototyping and Iterative Design
โข Unit 9: Stakeholder Management and Communication
โข Unit 10: Ethical Considerations in CX Design Research
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